Last updated: August 10, 2026
At Azuriol, we provide instant-download digital products and customized digital products. Please review this Refund Policy before placing an order.
1. Instant-Download Products
Due to the digital nature of our instant-download products, all sales are final once the download or access link has been provided. These products cannot be returned, so refunds are not offered for:
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Changing your mind
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Purchasing the wrong product
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Not using the purchased product
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Failing to read the product description
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Software or device incompatibility when requirements were clearly stated
Where required by applicable law, immediate access will be provided only after you consent to immediate delivery and acknowledge that your cancellation right may end once downloading or access begins.
If a file is corrupted, missing, defective, or materially different from its description, please contact us. We will first attempt to repair or replace it. A refund will be provided when required by applicable consumer law.
2. Customized Products and Services
Customized products are created specifically according to the information and requirements supplied by the customer.
The 14-day delivery period begins only after:
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Payment has been successfully confirmed
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All requested content, branding, information, files, instructions, and required access have been received
If we do not deliver the completed customized product within 14 calendar days from that date, the customer may request a full refund.
A refund will not apply when the delay is caused by:
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Missing, incomplete, or incorrect information from the customer
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Delayed responses, approvals, content, files, or access
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Changes or additions requested after work has started
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Third-party services or technical issues outside our reasonable control
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A different delivery date agreed with the customer
Once the customized product has been delivered within the agreed period, it is non-refundable for change of mind. Any included revisions will be handled according to the scope stated on the product page or agreed before purchase.
3. Refund Requests
To request an eligible refund, please contact us through our website contact page and provide:
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Your name and email address
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Your order number
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The product purchased
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The reason for your request
Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.
4. Customer Responsibility
Customers are responsible for reviewing the product description, features, compatibility requirements, delivery terms, and customization requirements before completing checkout.
5. Consumer Rights
Nothing in this Refund Policy limits or removes any statutory consumer rights that cannot legally be excluded. If applicable consumer law gives you additional rights or remedies, those rights will continue to apply.
6. Contact Us
If you have questions about this Refund Policy or need assistance with an order, please contact us through our website contact page before making a purchase.